BlackBerry Contacts Will Not Sync

If you have a BlackBerry that won’t sync the contacts but will sync everything else, here’s a couple things you can try:

1.  Check the BESAdmin account and make sure it has Send As and Receive As rights on the Microsoft Exchange Mailbox Store.

2.  Re-do the BlackBerry Enterprise Activation.  Delete the user from the BlackBerry Enterprise server, remove all the users BlackBerry information, re-add them to the server, then re-activate the BlackBerry.

3.  On the BlackBerry Curve, go to Options -> Advanced Options -> Enterprise Activation.  In the email field, press and hold the ALT key and type CNFG.  It will not display CNFG, however, what should happen is a hidden menu will appear.  Change Wireless Sync to No.  Exit the menu, then wait 30 seconds and repeat this same process, except turn Wireless Sync back to Yes.  This should repair the wireless sync settings.  On the BlackBerry Pearl, use ALT 788445.

If none of these solutions work, wipe out the handheld and re-activate.