I had a user complain about his BlackBerry Address Book not showing any addresses, but when he would dial a number, it would show up properly in his call log. It turned out to be a filter in the Address Book. To fix:
1. Go to the Address Book on the BlackBerry.
2. Click the Menu/Application/BlackBerry button (whatever it’s called) - it’s the one directly to the left of the trackball.
3. Click on Filter.
4. Under Select Category, UNCHECK Business and Personal.
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